From 1 June Alison Jones is promoted from Head of Operations at Audi UK to the newly created role of Customer Quality Director on the Volkswagen Group UK Board of Management. Alison will direct the Group’s customer service standards and reports to Volkswagen Group Managing Director Simon Thomas.
Simon says: ‘I know Alison will relish the challenges involved in giving greater strategic impetus to our drive to deliver industry-leading customer service in all brands, at all levels and in all areas. Our future must be based on a business model that puts the customer at the centre of our planning priorities and builds our growth plans based on a strong foundation of new car purchase loyalty and service retention.’
He added: ‘As a previous Head of Contact Strategy, Customer Service and Aftersales in Volkswagen and Head of Operations in Audi, Alison has extensive experience and a deep understanding of our customers’ needs.’