With average garage labour rates varying between £90 an hour for a dealership and £56 for an independent garage in the UK it’s hard to know if you are paying more than you need to when there are so many other factors to consider.
Of course we all judge value for money based on our needs, expectations and satisfaction levels which is why FOXY Choice publishes a Good Garage Guide to help women with their MOT and car servicing shopping – this website identifies measurable quality standards as well as good female friendly car dealerships and independent garages.
From my experience I know that many female motorists choose where to have their car serviced on the basis of convenience factors like the location of the garage and whether it offers a car collection service. Increasingly women drivers are sharing female feedback online within FOXY Lady Drivers Club so I know that the following motoring myths continue for many, despite trade efforts to put the record straight…
Some women will happily pay more to have their car serviced by a dealership thinking they need to, to maintain a warranty or that a dealership stamp in the car’s handbook will guarantee a higher resale value.
Other women are more cost conscious and tend to shop around for the lowest price for MOTs, tyres and car servicing deals, thinking that all garages are much the same as each other.
The truth is that whilst dealership rates are undoubtedly dropping and represent much better value for money nowadays, many motorists can have their nearly new car serviced at a good independent garage for less money and within the terms of their warranty. But it isn’t true to say that a dealership stamp will guarantee a better price when it’s time to sell – what matters most is that the car has been serviced regularly and to the manufacturer’s standards.
More worrying from a female point of view is that if you shop around for the lowest price going or choose a garage you don’t know anything about you could be risking your personal safety and that of your family and other motorists. This is an industry where garages aren’t licensed, where mechanics don’t have to be qualified and where complaint levels are high.
And very often we hear stories about the lowest price escalating because the garage doesn’t have the latest equipment to diagnose the fault correctly; you then end up paying more for the mechanic’s labour to see if he can find the fault instead.
To illustrate the differences in perceived ‘value for money’ a good example is the price that a BMW driver would pay in a dealership versus a good independent garage, for a simple job like an oil change or a typical car safety check.
In its recent advertising campaign the manufacturer states ‘Think we’re expensive? Think again.’ listing the following BMW Value Service prices for participating franchised dealerships to change the engine oil, front brake pads and carry out safety checks for BMW 3 series (E46) 4 cylinder models.
£115 Oil Service (includes microfilter)
£99 Front brake pads (includes sensor replacement)
£189 Inspection 1 (includes oil service and safety checks)
Clearly these prices have been reduced so they represent better value for money than they did but £115 still sounds a lot to pay for a simple oil change, no matter the use of the word ‘service’. And if BMW’s Inspection 1 costs £189 for an oil change and safety checks then their safety checks must cost £74…
But are these prices fair enough for an up-market dealership experience, with all that entails for the executive BMW driver? That’s up to you, your car and your budget, dear reader ;-).
The alternative solution to a franchised dealership is a measurably good independent garage who uses genuine BMW parts, BMW specified lubricants, accredited technicians and who carries out work in accordance with BMW’s specifications.
Starting with a female friendly Bosch Car Service garage in Scotland who operates to a fully approved OFT Code of Practice, Falkland Performance Centre in Glenrothes would charge the following prices:
£80.15 Oil Service saving £34.85
£147.70 Inspection 1 saving £41.30
But when it comes to the front brake pads, Falkland’s business owner Allan Adam calculates £111.35 which is £12.35 more than a BMW dealership because they always strip and clean the brake calipers prior to fitting brake pads which BMW does not specify.
Another leading and similarly female friendly independent garage, Woodley Autos near Reading in Berkshire (where labour rates are higher than in Scotland) who is ISO 9001 approved would also save local BMW motorists money for the equivalent oil change and safety checks as follows…
£86.26 Oil Service saving £28.74
£93.08 Front Brake Pads saving £5.92
£139.43 Inspection 1 saving £49.57
So in a nutshell it is possible to save money by shopping around and if these savings can be made for low cost garage services then there is much more to be saved by shopping around for the likes of full and major car services, comparing car collection and courtesy cars, other services & amenities and whether the business is near shops, a leisure centre or other entertainment to occupy the driver who chooses to wait.
But the most important factor on all occasions is surely to identify the best value for money, seen through the eye of the beholder, taking into account minimum quality standards, the latest diagnostic equipment, service levels and amenities to suit. This matters because, at best, motorists might be overcharged, patronised or sold services they do not need. At worst, the job might not have been done properly and they could be risking their personal safety and that of other motorists.
To find out more about this big subject, female and male motorists alike, please read FOXY Choice’s Good Garage Guide and search for measurably good and female friendly UK garages and dealerships.
FOXY
PS: A cheap garage isn’t worth the risk if they cut corners to save them money…