Hundreds of motorists have voted to find the UK’s best garage in the Unipart Car Care Centre of the Year competition. Out of a network of some 700 independent and typically owner-operated garages, the accolade finally went to Holders of Congresbury near Weston super Mare and Bristol.
Holders Garage represents the SEAT franchise which is part of the Volkswagen Group; not only are their workshop staff qualified to demanding manufacturer standards but they are also an ATA (Automotive Technician Accredited) employer which reinforces this business’ commitment to maintaining quality workmanship standards and requiring technicians to undergo frequent accreditation through skills testing.
They scooped top prize across the Unipart Car Care Centre network because they received the most votes in an industry-organised customer satisfaction survey which was carried out by Motor Codes who operate an OFT Code of Practice service and repair scheme for franchise dealerships and independent garages. This looked at a range of important criteria including estimate and quotation processes, replacement parts used and staff assistance.
Rex Jeffrey, managing director of Holders said: “We pride ourselves in providing a friendly, trustworthy, family-run business that our customers can rely on to provide them with value for money and excellent customer service.”
As you might expect, Holders is also a member of the FOXY Choice female friendly garage network where we approve and promote their services to local women drivers and members of FOXY Lady Drivers Club. Any customer who might prefer to talk to a female can ask to speak to either Diane or Jenny Gibbens, twins and Female Business Ambassadors who represent the best interests of women drivers. It’s that kind of attention to customer service we look for and appreciate, confirming that Holders recognises the importance of treating women like women not men.
This is because the industry is seen to have a male bias being mainly run by men (80:20 male:female employees). But a female friendly garage is a great find for men too, because garages that make it on to the FOXY Choice network have to be some of the best there are, satisfying occasionally demanding women
Congratulations to the Holders team in the photograph as well as to Unipart and Motor Codes for putting the spotlight on quality in an industry where garages still don’t have to be licensed or mechanics qualified to repair our cars.
FOXY
Valid until 31 March 2012, any female leaving current feedback about female friendly garages at FOXY Choice will be offered a free subscription to FOXY Lady Drivers Club, worth £23, as our way of saying thank you for your time.