Buying a new car in 2014?

swiss_toniIf you’re planning to buy a new car in 2014 you’d do well to read these used car buying tips from vehicle information expert HPI.

This matters because few motorists realise that this isn’t a regulated business area.

To be precise, if you buy a car from a private seller you have few rights in law when things go wrong hence the number of complaints in this area.

Even if you decide to buy a used car from an unknown dealer or showroom, without any Approved Code process being included, she who buys on the basis of a pretty looking car may well be left with a bitter taste if the car in question turns out to be a lemon…

Sadly, instead of the government or the automotive industry sorting this area out, motorists are expected to check this, that and the other for themselves. This ‘caveat emptor’ policy costs the motorist each time of course, simply to ensure that a car sales business is selling a car that’s fit (ie safe) for purpose. Sadly the reality is that few motorists expect to be left so vulnerable in this area so they don’t know to check out complaint numbers before parting with £’000s of their hard-earned money.

This is not a new thing – it has been going on for years and is another area of the UK motor industry we are deeply ashamed of.

How not to be duped by dodgy dealers

Motorists stand more of a chance of being duped by an independent car dealer as 3 out of 4 complaints received by Citizens Advice trace back to an independent used car dealer. Yet there are many reliable used car dealers when you know what to look out for… Apparently 4 out of 5 used car complaints have at least one hidden fault costing an average of £225 to fix and a staggering 1 in 9 faulty used cars bought are said to cost over £1000 to repair. In fact, more than £353 million was spent on faulty vehicles over the past 12 months, according to Citizens Advice, and HPI reckon that statistic might be on the light side…

Shane Teskey, Senior Manager, Consumer Services for HPI, interprets this eye-watering statistic for us:

“Last year 2.7 million used cars were sold privately in the UK and Northern Ireland, which could equate to over £480 million pounds spent on faulty cars being repaired. Too many used car buyers are falling foul of dodgy cars from shifty sellers. Don’t be hoodwinked into parting with your cash without conducting rigorous checks. People rarely buy a house without having a survey, so why would they happily buy a car without having it inspected?”

HPI goes on to reveal that, in their experience, 1 in 5 cars need a cash injection of £550 to keep them on the road, leaving the buyer significantly out of pocket. Something as seemingly straightforward as replacing worn tyres can cost £320 for a Focus or similar. All of which goes to show the value of having an independent vehicle inspection conducted before purchase.

By checking over 200 individual items on a car, an HPI Inspection, carried out by a highly trained vehicle assessor, will help consumers choose a vehicle that’s roadworthy and safe to drive as well as one that’s been in an accident and subsequently repaired. It will also expose any faults such as worn brakes, exhausts and tyres and uncover any hidden defects to the interior and exterior body panels. With prices starting from just £99.00, used car buyers will be spending much less than the cost of buying a banger in disguise.

HPI’s Top Tips for avoiding a wreck

1/ When he says… “It’s just back here…”

We say. “Make sure you are viewing the car in full light and at the registered keepers address. Or is it parked against a wall, under cover with dim light, in a backstreet alley? Scratches and dents are harder to see in poor light, or if the paintwork is wet. A common scam is to sell vehicles from car parks or lay-bys – don’t fall for it.”

2/ When he says… “It’s been spruced up just for you”

We say “Beware a clean engine bay. Most sellers will clean the car from top to bottom to display it in its best light. However, sometimes this can be a ploy to disguise things such as leaks. A trained vehicle inspector stands a better chance of spotting any leaks than the untrained eye.”

3/ When he says… “It looks just like new”

We say “And some parts might be. New fittings that are not appropriate for the age and mileage of the car should make you take a second look. If the car has had new pedal rubbers fitted, or a brand new gear knob, is excessive wear and tear being hidden?”

4/ When he says… “She’s ready to go out for a spin”

We say “Be wise to the warm engine prior to the test drive. Ideally start the car from both hot and cold. If the engine has been running prior to your test drive, there may be an issue around cold starts that is being hidden.”

5/ When he says “Let me show you that”

We say “Beware of vendor demonstrations. They know just how to flick a switch, turn a knob or pull a handle to ensure correct functionality of a system. Best try the item yourself.”

6/ When he says… “Comes with new tyres”

We say “Replacement tyres may have been fitted because of uneven tyre wear, masking steering, suspension and alignment concerns. Undoubtedly new tyres are usually expensive and will look good but they can mask significant defects.

Finally, always check the Vehicle Handbook

HPI’s final advice is to make sure the MOT and service record handbook refers to the vehicle you’re looking at. Be very cautious ie walk away if ANY details appear to have been altered or show signs of being tampered with.

Finally, if you’ve had a good or bad recent car buying experience via a UK car dealer please tell us via http://www.foxychoice.com/good-garage-feedback-for-women.php. We hold Club members’ hands through any complaint process; the least FOXY can do is tell others about any instances where an unscrupulous car dealer clearly doesn’t give a toss about the road worthiness of the car in question and/or has compromised your personal safety here.