The Norfolk Motor Group (NMG) is a family run and FOXY Lady Approved garage and car dealership group in Norwich.
This means it is both a Female Friendly Approved business and employer in Norwich.
To join our approved network requires automotive businesses to demonstrate a minimum package of credentials which NMG has exceeded, for the following reasons.
We first met NMG in the run up to their Ladies Evening in mid-February when more than 120 local women drivers attended this highly social evening covering important motoring-related issues such as driving attitudes & behaviour, DIY car maintenance checks and an entertaining session providing memorable advice and demonstrating self defence techniques.
These events are always fun first.
But they also inform and educate women about their critical personal safety, driving safety and vehicle safety. Everyone comes away with at least one important and timely message, and of course this reflects positively on the perceived ethics of the organiser because only businesses that truly want to give something back to their local community are prepared to invest the time and resource towards a free activity which isn’t actively selling cars.
New Car Sales, Used Car Sales and Wheelchair Accessible Vehicles
Having said that, NMG’s main business is obviously selling and repairing cars.
They hold Kia and Suzuki franchises so if you drive these makes of cars, or would like to, in or near Norwich, this is where to come to buy them, trade them in or to have them serviced and repaired.
NMG also sell other makes and models of approved used family cars as well as Wheelchair Accessible Vehicles (WAVs) so it’s a business that covers the majority of transport needs.
And which women know they can trust.
Signs Of Measurable Quality
We look for all signs of measurable quality before accepting garages or car dealers on to our network. This is because used car sales and car servicing are unregulated areas in the motor industry and too few staff are licensed to do these jobs.
One of the best things about choosing a franchised dealership rather than an independent is the reassurance that they have been approved by the manufacturer they represent.
Another standard FOXY looks for is EITHER that the business (used car dealers and independent garages too) operates to a Chartered Trading Standards Institute (CTSI) Approved Code of Practice scheme OR is listed on the IMI Professional Register.
In this case many members of NMG staff are Master Technicians, others are trained in the latest electric and hybrid technologies and the business is a member of the CTSI’s New Car Code, Car Sales Code and Service and Repair Code operated by The Motor Ombudsman.
From a customer service point of view, NMG is open 5 and half days a week for car servicing, MOT, repairs and parts. There’s a courtesy bus, a fleet of courtesy cars and a local collection and delivery vehicle service.
Sales Departments are open 7 days a week, including most Bank Holidays, and only close on Christmas Day, Boxing Day and Easter Sunday.
They also support many local groups, schools, clubs & charities.
The final yet critical ingredient is for FOXY to monitor female feedback in addition to NMG’s existing and very high customer satisfaction scores. By using our certificates in their business they are actively courting ALL feedback and giving females a gift membership of FOXY Lady Drivers Club as a thank you for their time. The point of this is that whilst we all expect feedback to be positive, if it wasn’t, NMG still wants to know, so they can put it right.
And perhaps that’s the main reason why this business passes our FOXY test with flying colours.
1/ Because their motto is ‘Nobody Tries Harder Than NMG…Nobody‘!
2/ Because they evidently want to do a better job for women drivers, by joining this scheme.
3/ Because they are dedicated to doing this from the top of NMG to the showroom floor – we’re dealing with NMG’s Managing Director who definitely sees this as a long term commitment.
All this is good news for women drivers in and around Norwich. If that’s you, then I invite you to visit their branches in Norwich and put your name down for a future Ladies Evening at 79 Mile Cross Lane.
They may even offer you a gift membership of FOXY Lady Drivers Club for doing this.
For More Information
NMG’s HQ is 79 Mile Cross Lane in Norwich, NR6 6TX
Please read NMG’s business story.
Kia and family car sales tel: 01603 775100
Suzuki new and used cars tel:01603 418700
NMG family car, WAV and SUV centre tel: 01603 401044