Tag Archives: car mechanics

Top Technician 2011

Well turned out, confident and clearly professional car mechanicsFOXY Choice welcomes any evidence of quality standards in garages that benefit motorists. Car mechanics who are prepared to enter rigorous trade awards like this one clearly see themselves as good enough to win. We think this should be celebrated in an industry where mechanics don’t have to be qualified to repair our cars or accredited as fit for purpose.

How else can women check that their local garage is one of the best when it comes to trusting them with their car’s safety?

As things stand complaint levels are too high and all motorists find it nigh on impossible to single out the measurably best garages from a sea of confusing acronyms. Trade associations have a vested interest in their trade members goodwill and other garage schemes are merely there to sell their sponsors goods and services. There is no one independent body to help motorists understand their choices –  although there wouldn’t need to be one if the industry was regulated…

Congratulations are therefore due to the following car mechanics who have gone that extra mile and passed the online test before having to prove their technical skills in rigorous practical tests; en route to deciding who is to be Top Technician 2011.

ENGLAND

Essex
Matthew Eeles of Saffron Autos
John Tinham of John Tinham Motor Engineers
Steve Smith of Hills Toyota

Lancashire
Lee Collins of the Kwik Fit Group, Manchester
Rafal Rosielewski at Crewe Volkswagen

Norfolk
Glyn Morgan of Breckland Auto Services
Clive Atthowe of Clive Atthowe Tuning

West Sussex
Paul Gutsell of Guy Salmon Jaguar
David Harney at Queensway Garage

Yorkshire
Keith Windle of Skipton Ford and Mazda
Sean Wright at Benfield Ford, Leeds

Other areas…
John French of Grovebury Cars, Bedfordshire
Jamie Virdee at FIAT UK, Berkshire
Peter Jones at Pete Jones Auto, Chester, Cheshire
Matthew Booth at the Village Garage, Hampshire
Jason Evans at Cotswold BMW, Herefordshire
Andrew Gilbrook at Jemca Toyota, Kent
Mark Waby of MWT Automotive Services, Lincoln
Stuart White at Complete Car Maintenance, Surrey
Simon Harris of Pebley Beach Hyundai, Wiltshire

SCOTLAND
Conrad Omand at CS Omand Garage, Orkney
Duncan Ronaldson of Western Saab, Perth

WALES
Gareth Edwards at Gwyndaf Evans Motors, Gwynedd
Craig Stephens at Kwik Fit, Rhondda

Oh that all mechanics were required to go through this process and/or be ATA accredited with the ethical commitment we like so much…

We tell women drivers to look for garages that are ATA employers, hold a BSI Kitemark and/or operate to an OFT fully approved code. This is a clear sign they are better than most of the competition. We also like garages that employ females – that’s a great start towards showing they understand our needs.

Well done chaps.

FOXY

Find out which garages are FOXY approved ie have signed up to our female friendly FOXY Promise AND have measurable quality schemes for service and repair work.

Swot up here about the confusion of  good garage quality signs motorists are expected to get their heads round before making their choice.

Which car mechanics are qualified?

I was used to associating Corgi with qualified gas fitters – in fact I thought that the GI was part of an acronym and stood for Gas Installers, but perhaps I was wrong.

I now read that I should ask if a Corgi Gas Fitter is on the Gas Safe register.  I remember the BBC Watchdog programme mentioning this recently.

Presumably this is so that Corgi can stretch its brand and look at the likes of plumbers, builders and other home services. No bad thing if the minimum standard for registration is a qualification which needs to be refreshed to keep it up to date on a regular basis.

Once more, we are expected to check that our electricians and gas fitters are qualified but we are not told that few car mechanics are qualified to an industry minimum standard like that operated by the Institute of the Motor Industry.

By keeping quiet about this, most motorists, including many women drivers, seem to imagine that all mechanics are qualified and they are as horrified as I was when I found out they aren’t and that garages don’t have to be licensed to operate in this safety business.

So why don’t car mechanics in the UK have to be qualified like Corgi engineers and how do you find out who the good ones are; garages and mechanics.

As things stand, there are two relatively new quality schemes in the garage services area, each doing things differently. There’s the highly regarded and expensive to get BSI Kitemark and the government’s Consumer Codes Approval Scheme including service and repair schemes that have reached Stage Two of the OFT-approved code. So far I estimate that in the region of 10% of all garages, dealers and fast fits have either or standards (the very best have both…).

Can you imagine letting an unqualified electrician or gas fitter loose in your house?

So why would we let an unqualified mechanic work on our cars? Because few of us know enough about this subject I suspect.

One thing is true of all, they can all kill us if they do their job badly.

Interestingly there are few publicly available statistics about the number of fatal or serious road accidents caused as a result of unsafe cars. I suspect this might change if insurance companies decide to reject claims when they can prove that a car that caused or was involved in an accident wasn’t roadworthy.

Of course, shoddy workmanship isn’t the only reason for the high level of complaints in the garage industry.  Many women drivers are unhappy about being patronised and we all object to paying over the odds. Choose a main dealership rather than a good independent  to service your old car and chances are you will pay considerably more than you needed to had you gone to the independent.

Our garage website FOXY Choice doesn’t take sides in the main dealer versus independent garage debate though – we believe that motorists should be given the information to choose whether a dealer or an independent garage is best for their car and budget at car servicing or repair time. Anecdotal evidence included many car dealerships who are starting to compete on price with the top end independents.

Putting on my FOXY Lady Drivers Club hat for a moment, my advice to an unsuspecting motorist would be to see which local businesses have invested in quality services and amenities over and above others and then shop around for the best price, all things being equal.

I’d then say ‘don’t be fooled by a DIY cheap car servicing or MOT offer without doing your homework first’ for fear of this being a loss leader, leading to paying more for services you didn’t need. Always remember that the consequences of a bad car service could be life-threatening. And don’t think that one car service will be the same as another – again there are no agreed minimum standards here so caveat emptor and always study the small print to see what you are getting for paying more, or less.

The Club introduces foxy ladies to some of the best garages in the UK and includes many exclusive MOT and servicing offers. The FOXY Choice website is open to all, including a Garage Services shopping Guide and listing quality and female friendly garages and dealerships to choose from whether it’s garage services or new car buying time.

Always do your homework first and, please excuse the cynic in me speaking here, don’t place too high a value on a friendly voice answering the phone – that’s nice, of course, but it doesn’t tell you what the workshop standards are so always ask.

FOXY

PS  If you want to check where the industry qualified mechanics are in your area, visit industry site OKwithATA.com. Like the new Motor Industry code, there are more dealerships listed than independent garages which is a shame because price is the main decision-factor in getting older cars serviced regularly – make it seem too expensive and they mightn’t get serviced (no one makes you service an old car and the MOT is but a snapshot on the day) losing business for the industry and likely to result in an unsafe car on our roads.