Tag Archives: female feedback

A female friendly MOT centre with a difference

Granted The Test Centre in Deptford is a FOXY Lady Approved ie female friendly MOT centre and this may make me a tad biased but this review from Stacey is precisely why they are on our network.

Hot off the press today, this female feedback illustrates the need for a network of garages that over deliver in terms of customer service, as The Test Centre definitely does.

Here’s what Stacey has to say about Deptford’s Test Centre

testventre_drinksmachine400“This was the first time I’ve taken my car for an MOT so I was really nervous & didn’t know what to expect. I was shocked that I could get a booking for 6am – this was the first thing I thought was amazing about the garage.

“When I got there I was pleasantly surprised at how clean the work space looked as well as being brand new looking – this helped ease my nerves a little.

“I went into the reception which was really warm & cosy. The receptionist was a really lovely lady with a smile on her face so early in the morning – straight away she had someone take my keys. I explained my nervousness & she took the time to explain the process to me; my nerves disappeared straight away.

“I waited for my car in a warm office with a TV & a friendly receptionist to talk to. Once the MOT was completed the service did not stop there, the receptionist was very good & friendly in suggesting more places & female friendly garages I can use if I ever need work doing.

“I normally send my brother with my car as I am always worried garages with men treat women like they’re stupid.

“I am very happy with The Test Centre’s service. warmth & friendliness. So much so, I have already suggested them to so many friends & family.”

FOXY says – Stacey is now a member of FOXY Lady Drivers Club having been given a free subscription by The Test Centre. As such she will soon be sharing other great and female friendly services that we approve so she can trust. And we’ll be spreading the word that there is such a thing as a female choice of motoring services when you know what to look for, where to go and who to trust.

Check here for your choice of female friendly garages across the UK.

And if you’d like a hand with motoring arrangements and services in future, why not join FOXY Lady Drivers Club now?

About FOXY Lady ApprovedĀ© garages and repairers

FOXY Choice is using a new badge in 2013 to indicate that a business is FOXY Lady ApprovedĀ© as female friendly.

So far this applies to GARAGES and REPAIRERS who sign the FOXY Promise to ‘never overcharge, patronise or sell women anything they don’t need’ and where you see our Female Friendly Standards Certificate displayed (see below) you know they meet this too.

Very soon it’ll be available for insurance advisers too, subject to a FOXY Lady Insurance Promise that addresses the needs of women after the Gender Directive 2012 – more about this very soon.

It’s a shame that some businesses, usually ones whose staff are paid hefty commission bonuses to sell the likes of tyres and fast fit repairs, can’t sign the FOXY Promise but it’s good to know which ones ie those that have joined our FOXY Lady ApprovedĀ© scheme as listed at FOXY Lady Drivers Club, won’t (and don’t) do this.

Signs Of Garage/Repairer Quality

We also look for measurable quality indicators such as ATA (this is the motor industry’s accreditation scheme which needs topping up every 3 years), the BSI Kitemark in vehicle body repairs, OFT Code of Approval schemes (run by Bosch Car Service, VBRA and Motor Codes), manufacturer approval and Trading Standards schemes including Motor Trade Partnerships and Buy With Confidence.

We’d prefer the industry to be regulated so there was only one standard to amalgamate the best features from them all, but we have to accept that we are where we are and do our best to ease the confusion in the minds of motorists!

When a small business isn’t a member of any of these schemes (they’re optional indicators remember because UK garages don’t have to be licensed or mechanics accredited to repair our cars) but it’s still obvious they’re going the extra mile for females, we ask for independent female feedback, make our minds up on that basis and monitor all performance levels through ongoing feedback in any case.

There are other considerations for us. We also award brownie points for quality awards, female staff in customer roles and businesses that organise ladies evenings but by and large we let the female customer decide what type of garage or repairer she prefers.

Providing the business signs the FOXY Promise as a minimum we’re happy to approve good independents alongside good franchised dealerships alongside good fast fits, bodyshops and/or mobile repairers. Subject to female feedback of course.