Tag Archives: Kent

FOXY issues Red Card for Oaks Vehicle Service Centre in Hersden

We are issuing a Red Card via this blog. This means we are blacklisting Oaks Vehicle Service Centre in Hersden, a village just east of Canterbury in Kent. This is because they are not, and never have been, a FOXY Lady Approved garage, despite pretending to be by carrying our logo at their website without our permission.

Earlier this year they signed and completed an order form to subscribe to our female friendly garage network. After we’d checked their IMI credentials we set up their FOXY Page and Club listing before issuing our invoice, payable within 30 days.

After 30 days, we nudged the garage for payment several times, by email and phone, without success. This is a rare instance for FOXY because garages usually pay us promptly to get their Subscriber Pack which includes Female Friendly Approved promotional materials and online gift memberships of FOXY Lady Drivers Club for female customers.

Finally we caught up with their elusive business manager and requested a card payment to speed matters up on both sides. We were given card details but the card failed when the bank declined this later on.

FOXY is blacklisting Oaks Vehicle Service Garage in Kent

Having exhausted every reasonable method to obtain payment for their order or to obtain an explanation for a delayed/failed payment, FOXY’s Area Manager referred this to me.

I then left an ansafone message and emailed the business manager, asking for a final explanation or rectification of the situation.

We are not unreasonable people here but we are professionals. Clearly a business that would pass off membership of our scheme and treat FOXY this badly is not one we’d want to introduce to women in Canterbury even when we are perfectly within our rights to insist on the full subscription payment.

After an email explaining Oaks’ options, including our issuing a Red Card within The Club, the garage’s business manager offered to pay our bank charges (an estimated £20) for the failed card payment and remove the FOXY Lady Approved logo from their website.

I agreed to this so we could all move on. We re-invoiced the garage by return (that’s ten days ago now) and requested this payment and the removal of our logo from their website by 18 April 2017.

A week later this second invoice remains unpaid and our logo is still in place at their website.

This constitutes ‘passing off’ in law and we’ll be reporting this to Trading Standards.

Their business manager is also a member of the IMI (Institute of the Motor Industry) which means he has signed the same ethical business promise as I have.

But he has not honoured his by
1) placing a sales order and failing to pay for this
2) using the FOXY Lady Approved logo without permission/purporting to be a member of this scheme when he is not
3) failing to do what he said he would do ie not paying a revised invoice or removing our logo as requested
so we’ll be reporting him to the IMI accordingly.

Fortunately the issue of a Red Card is a rare occurrence for FOXY but I have no hesitation in issuing one to Oaks Service Centre on this occasion because of their evidently premeditated and cavalier commercial behaviour in their dealings with us.

FOXY Lady Approved garages in Canterbury

To avoid any confusion, our FOXY Lady Approved ie female friendly garages in the Canterbury area are

Protyre Canterbury
Dargate MOT Centre
Six Mile Garage

Female Motoring feedback

If you’d like to tell us about a female friendly UK motoring business that isn’t on our FOXY Lady Approved network yet please do so here.


A foxy accident assistance service

Earlier this year we launched a female friendly accident assistance service for club members but I didn’t expect to be needing it myself.

That’s the thing about insurance and support services like FOXY Lady Drivers Club, breakdown recovery and/or accident assistance. Ideally you want to have them all, just in case, but you hope you won’t need them.

And the least understood of these is probably that of no fault accident management services yet they often provide a more caring and comprehensive accident support service than busy insurance companies who are inclined towards cost cutting to minimise claims costs for all. Which isn’t always fair, especially in circumstances like this.

My story is a simple one. Earlier this year I bought a BMW sports car for fun motoring. We called him Zoot – it’s a long story to do with ‘him’ being a Z model. Anyway I loved driving Zoot and expected to have him for many years to come…

Which is not now to be the case because last week, whilst having a short anniversary break in Kent, my husband and I were involved in an accident and Zoot is now ‘uneconomic to repair’…

My husband was driving along the A28 between Canterbury and Ashford when we saw a lady on the lefthand side of the road waiting to turn right, as it happens. I am sure she saw us and yet her car pulled out almost immediately in front of us with c20m to spare. We were probably doing c40-50mph and we were unable to avoid a collision. Both cars ended up on the opposite side of the road, without hitting any oncoming vehicles thank goodness.

Thank goodness too that nobody was killed or seriously injured. The lady in question was local and a grandmother; we know this because she was quickly joined by members of her family who had heard the crash. I think she might have suffered whiplash and her Ford was certainly badly damaged.

My husband was well enough to take photos which act as a stark reminder of events but also illustrate precisely what must have happened.

Whilst ambulance staff attended to us, the police completed the accident statements needed and my husband ended up sorting out the recovery of our car with a company the Police introduced.

My husband also contacted FOXY’s accident assistance service at this stage who were quick to organise a replacement car that arrived at our hotel the next morning. A valuation was carried out the next day and by Day 3 we’d received and agreed this. So far so good but this is now complicated because the other driver claims that we were indicating to turn left at her junction which is why she pulled out when she did…

I won’t comment about this here because if proof is needed (which it shouldn’t be when one is expected to drive safely) the car’s data will surely prove this. So this is where we are at. Stacey is our friendly and knowledgeable contact at our accident management service, and she is dealing with the hire car, valuation, our insurer and the progress of our claim. Very reassuring to have this support in such stressful circumstances…

So I’ll keep you posted.

Me? I’ve chipped my sternum (chest bone) from a combination of airbag and seat belt damage and have broken the base of my right thumb. Both involve painful and spectacular bruising so typing duties have had to be delegated and I’m off the road for a while…

Would I buy another BMW Zoot machine? You bet. The front of the car took the brunt of the impact but the cab remained intact and both doors opened. It could have been much, much worse.

But it was SO useful to have someone to phone for friendly support when we needed it most. Highly recommended and an important part of what FOXY is all about – for Club members and their family of course.

Find out more about FOXY Lady Drivers Club’s female friendly accident management service .