Tag Archives: safety

Always choose the best accident repairer

FOXY Lady APPROVED ARC

During its reign (it closed in April 2014) the Office of Fair of Trading told us ‘it’s your choice’ when it comes to choosing an accident repairer for your car. But it never was, really, because at least two of the big insurers charge motorists a supplement of £200 to use one outside their ‘approved’ network.

And because the cost of insurance, the speed of a repair and access to courtesy cars are of the essence, it’s fair to say that the welcome a customer gets, should they ever need to go to an accident repairer, is not at the top of any insurer’s list.

It’s Your Female Choice

So how should a lady driver set about finding one of the best and most female friendly bodyshop repairers for herself when she wants to sort out a small car repair?

One where she feels welcome, sees a female face perhaps, finds clean and comfortable reception facilities and not in some highly off-putting industrial estates…

She wants to sort out the likes of small bodywork, alloy and interior car damage without troubling her insurer, for fear of losing any no claims bonus or seeing her premium rise even when she’s paid her excess.

Our advice is for her to do her homework re quality standards first. To look for the Kitemark in vehicle repairs, staff listed on the IMI’s Professional Register, membership of VBRA perhaps (the only scheme operated by Trading Standards Institute) or a manufacturer approved repairer.

Or join FOXY Lady Drivers Club to tell you where best to go…

Then I’d look for one that is actively courting female business by making women feel welcome (many women are highly sensitive here, wary of being criticised by men). These repairers will likely be listed at the FOXY Lady Approved female friendly bodyshop network.

Finally I’d look for businesses that have won recent accolades in Bodyshop Awards, showing that they are proud of their work and at the top of their game.

2015 British Bodyshop Award winners

Aldershot, Carl Batt – UKAARC Aldershot
Ayrshire, Bridgend Accident Repair Centre, Ayrshire
Bath, Emily Monk, Platinum Accident Repair Centre
Bishop’s Stortford, Rye Street Group
Bristol, ARC Group
Bury St Edmunds, Premier Bodyworks
Crawley, Mick Pini, UKAARC
Croydon, Jemca
Cwmbran Ford
Dagenham, Victor Silva, Fix Auto Dagenham
Dover, Jenkins & Pain*
Grantham, Emma Wilson, Just Car Clinics*
Hartlepool, K & P Anderson Brothers
Heathrow, ARC Coachworks
High Wycombe, Motorbelle,
Hull, Taylors Vehicle Repair Centre
Manchester, Scott Howarth, UKAARC Manchester
Newbury, Adrian Brown – NCR Bodyshops*
Newbury, Woodlands Bodyshop
North of England/Scotland, Pamela McIntyre/Peter Foy, L&I Eaton Group
Northern Ireland, Wrights Accident Repair Centres
South West, Paul Lousteau, Westover Group
Sunderland, Lancaster Wearside Body Repair Centre
Swindon, Just Car Clinic*
Tyne, C&C Coachworks (Tyne Tees Vehicle Repair Group)
UK – Fix Auto
Wakefield, Brian Kendrew – UKAARC Wakefield
West Lothian, AJM Spraying Services
Weybridge, DWS Bodyworks Group

*members of the FOXY Lady Approved female friendly network

Club members can always ask us for specific advice about the best accident repairer to use in their area. It’s what we’re good at remember.

FOXY

How to deal with overtaking lorries on motorways

blindspot_graphic_700On a recent M40 journey I watched an overseas lorry in front of me pull into the centre lane of the motorway at the same time as a young driver in a Golf was overtaking it, whilst already in the centre lane. The car was lightly side-swiped; luckily the lorry driver reacted in time and the VW driver held his course but it was a VERY close run thing. I overtook both then pulled into the next service station expecting the VW driver to do the same, when I could have helped him check the car for any damage and confirm that this wasn’t his fault, but he didn’t.

So today’s driving advice from the IAM is a useful reminder that overseas drivers mightn’t be able to see us. I’m not saying that it’s good enough to accept things as they are (surely trucks should be designed with visibility in mind/they should have more/better mirrors to give them that overtaking confidence/vision?) but with advance knowledge of this and some careful planning, motorway driving and how you deal with overtaking lorries needn’t be the problem we might otherwise envisage.

Here are some tips from the IAM that I recommend you take the time to read and consider…

1/ Be aware that all lorries based within the EU are restricted to driving at 56mph so their speed is relatively predictable.

2/ If you are driving at 50mph in a lane to the right of a truck, bear in mind that the driver may need to keep to a tight delivery schedule and want to drive at 56mph. So don’t hang about or sit there.

3/ Be VERY careful when overtaking left-hand-drive lorries on UK roads as they will have very little visibility of you to their right ie where you are. Their blind spot can be quite big so again, don’t hang about and keep your wits about you throughout the manouevre.

4/ One of the ways to identify a foreign truck is if the registration plate of a lorry ahead of you is anything other than our familiar amber-coloured UK plate. Another way is to look at the pattern of mirrors on a lorry – left-hand-drive lorries will usually have a mirror pointing downwards on the right-hand side which means you can identify them more easily (UK trucks have this mirror on the left for obvious reasons.)

5/ If you can, try to see the driver’s face before you overtake them. If you cannot see it, chances are the driver will be unable to see you either.

6/ Where you can (and I am sure the Golf driver I saw on the M40 will do this for a long while), you should allow an additional lane when passing lorries (eg. go into the third lane and not just the second lane.) This means you will be less likely to be “side swiped” by a truck driver who didn’t see you. Trucks tend to create a lot of wind effect in front of and behind them causing passing vehicles to be blown around and this avoids that problem as well.

7/ Avoid making last minute manoeuvres and leave plenty of room between you and the lorry. Remember, trucks cannot react in the same way as a car can – give them space.

8/ Finally, always drive to anticipate the reactions of other motorists. If it’s taken a lorry driver ages to get up to 56mph and they are gaining on a lorry doing less they will want to overtake – I’ve seen many pull out leaving the bare minimum space between them and the next vehicle. But perhaps the vehicle behind should have seen this coming…

In short, learn to expect the unexpected when driving on motorways – this works wonders for concentration levels.

Let’s end with some wise advice from IAM’s Head of Driver Standards Peter Rodger:

“There is no reason why dealing with lorries should be a cause for worry. What would make matters a lot easier for everyone is allowing space and time for the truck driver to react and do their thing. They will appreciate it if you show them this courtesy, and make your motorway journey a far sweeter experience. Happy motoring!”

FOXY

Cutting the cost of motoring

During the recession we all scrimped where we could which was understandable. But there are some false economies relating to cutting back on car maintenance and other areas where you can probably save more money today, as follows.

1 Tyres

tyre-depth-chart

Common-sense tells us that tyre safety is critical.

We know that tyre tread levels should be a minimum of 1.6mm but did you know that at 3mm your tyres are approximately 78% worn?

This is when we recommend you go tyre shopping for as good a tyre deal as you can negotiate for the best tyre you can then afford.

When it comes to your personal safety and that of other motorists and pedestrians there are some economies that simply aren’t worth risking lives for.

To be precise:

+ Cheap tyres are likely to wear out quicker and can therefore be more expensive in the end than premium brands.

+ Never buy part worn tyres – you don’t know where they have been or why they are for sale.

+ Never fit different types or sizes of tyres on the same axle.

+ Use the tyres specified in the handbook for safe road grip, controlled steering, balanced suspension and ride quality.

Please see our new Female Friendly Tyre Services Register for details of businesses that have signed the FOXY Lady Promise to ‘never overcharge, patronise or sell women anything they don’t need.’

2 Car Servicing

car-repairs-at-rip-off-garagesSome motorists seem able to ignore the depreciation of a new car (c60% of typical costs in 3 years) and not worry too much about car maintenance in those early years.

They prefer to rely on regular dealership servicing to keep their car street legal.

That’s their choice of course but, where you are cost conscious and footing the bill yourself, you can easily end up spending more on car servicing than you need to.

It’s important to relate all this to your annual mileage of course, and to understand why investing in regular car maintenance and car servicing WILL make sound financial sense in the end.

+ Unsurprisingly high mileage cars deserve a full service every year and providing they get this, high motorway mileage is kinder on engines than short local journeys when the engine rarely gets warm.

+ At the opposite end of the scale, assuming an annual mileage of c5000 miles or less, if you can keep a cherished family car running for longer this is definitely going to be your cheapest motoring choice, providing you change the engine oil and filters once a year as a minimum, interspersing an interim and full car service every other year.

3 Why clean oils matter

oilpressuregauge192x177Dirty oil and filters mean that bits of metal swarf/shavings will be circulating around your car engine, doing unforeseen and always expensive damage by wearing parts out so they need replacing sooner than they would do if lubricated by clean oils. Best to get into a habit of changing the oil regularly…

Always use the oil that is recommended in your car’s handbook. When you know what your car needs, shop around to see where it’s cheapest. If you want a local garage to use your oil make sure you specify this ahead of the car service.
The FOXY jury is out when it comes to engine flushing oils. The likes of Forte Oils and garages that are members of the Good Garage Scheme will sell you these as an extra at each oil change. Some garages swear by them, claiming better engine performance, whereas other experts say that this can be particularly risky when it’s an old engine in case the actual ‘flushing’ process dislodges more than it was intended to. Few motorists realise they can say ‘no’ to recommended engine flushing oils here.

4 Choosing a franchised dealer or independent garage

Screenshot-19It used to be said that independent garages were the better servicing choice because they are likely to be cheaper than franchised dealers but that is rarely the full story.

Our experience is that you should still shop around as some franchised dealers are extremely competitive in terms of attracting servicing business for older models and too many independent garages employ unlicensed mechanics to repair cars – you can check this at the IMI’s Professional Register.

To be precise…

+ New cars don’t have to be serviced by a franchised dealer during the manufacturer’s warranty period but it must always be serviced according to their recommended schedule and criteria, using only manufacturer approved parts. NB: Check insurance-backed extended warranties offered by dealers for different conditions.

+ If you get the car serviced by an independent you must make sure it’s done to the manufacturer’s recommended schedule and criteria using approved parts. You must also keep records so you can demonstrate to the manufacturer, if necessary, that servicing WAS undertaken to their requirements.

+ We recommend that manufacturer warranty work is undertaken by the nearest franchised dealer as it will be easier for them to deal directly with the manufacturer on your behalf.

Please see our new Female Friendly FOXY Lady Approved network of independent and franchised garages that have signed the FOXY Lady Promise to ‘never overcharge, patronise or sell women anything they don’t need.’ We look for measurable signs of quality before they sign up and we then measure their performance through a compliance process including regular feedback from women drivers including Club members.

5 Buying car insurance for women

We are determined to cut the cost of car insurance for women drivers at FOXY Lady Insurance by doing this within FOXY Lady Drivers Club. All you have to do is register for a quote now and we’ll contact you at renewal time to see if we can beat your best quote.

In this way we are reinstating the previous premium advantage most women drivers enjoyed on the basis of statistical evidence of their safer driving prior to the Gender Directive in 2012.

As a result of this ability to ring fence an insurance service for Club members who are also safer drivers we expect to reduce insurance premiums for an estimated 9 out of 10 female members based on the experience of our insurance broker, Cornmarket Insurance Services, gained whilst looking after the IAM scheme.

NB: Women who are not members of FOXY Lady Drivers Club will receive a special one-off gift membership (worth £20) when they buy FOXY Lady Insurance in 2015.

6 Miscellany

It makes sense to go along to a local ladies garage evening to find out what car maintenance you can do for yourself – this should include oil and water top up, tyre checks and lights as a minimum.

As sure as summer follows spring, expensive bills are likely to follow misfuelling (and driving afterwards, regardless), failing to replace a cambelt in time (always check this before buying a used car) and when your catalytic converter packs up. So keep your eyes open in these instances.

If you can get into the habit of checking your tyres regularly and looking out for any signs of punctures, rim/alloy or kerb damage you will be able to get your expensive tyres repaired and keep them going/safer for longer.

And when it comes to your air conditioning system, it’s best to have this serviced/re-gassed every 30,000 miles or so to ensure its efficiency when you need it most.

Sadly changing light bulbs can be expensive costing c£90 (mainly labour charges) on certain models where the individual motorist can’t do this for themselves. Ridiculous but true.

If you’d like help in any of these areas, it makes sense to join FOXY Lady Drivers Club for just £2 per month to have us handy when you need advice and support.

FOXY

Stay safe on the roads at Christmas

irish-football-800x600Many of us will travel to spend time with our families over the festive period.

Since it’s six times more likely for drivers to have an accident in the winter than summer time, Mark Griffiths from Continental Tyres, gives us his Top Ten Tips for safe winter driving.

1.       Carry an in-car winter essentials kit.

It should include a couple of wind-up torches, a few litres of bottled water, non-perishable food, blankets, extra clothing, de-icer, an ice scraper, a car phone charger and of course, your breakdown cover. If you happen to break down or get stuck in traffic, you’ll be thankful if you’ve prepared.
 
2.       Fill-up with fuel before you set off. 

You can never be sure you won’t hit traffic and if you do you’ll need to use lower gears and change them frequently, which uses more fuel as a result. It’s not a great moment to call for help because of an empty tank.
 
3.       Check your tyre tread depth.

It should be 3mm and above for maximum safety. A good way to check this is by placing a 20p piece in the groove of the tread; if you can see the coin’s outer edge this means your tyres may be illegal and could result in a fine of up to £2,500 – not the cash anyone would be happy to part with over Christmas.   
 
4.       Ensure your tyres have enough pressure. 

Before setting off you should check your tyre pressure – you will find the recommendations for your car in the owner’s manual, on the inside ledge of the car door or fuel filler cap.  Not only does the correct pressure keep you safe, it also saves money on fuel and lengthens tyre life.
 
5.       Check your lights are clean and working.

It is really important that you can see the road ahead and other drivers on short wintery days when daylight is scarce.
 
6.       Keep your windscreen and windows clear.

Visibility is vital, especially during the winter months, so ensure the car is de-iced and de-misted.  Use anti-freeze in your car’s radiator and windscreen wash to avoid them from freezing up.  Also – contrary to its name – ensure the parcel shelf is clear of any presents, or other items, that might block the view through the rear window.  These can also cause injury should you need to brake suddenly.
 
7.       Increase the distance from you and the car in front.

Leave a generous space between vehicles in all weather conditions. In rain, snow and ice your stopping distance is increased, so you need to allow enough space to stop safely. Remember the saying ‘only a fool breaks the 2 second rule’ between cars.

8.       Use a lower gear in bad weather conditions.

If the road is slippery or icy, drive slowly and avoid harsh pressure on the brakes or accelerator. Use a lower gear to enable the engine to act as a brake and only apply the brakes gently when necessary.  At low speeds it is worth while using second gear, rather than first, to avoid the wheels from spinning.
 
9.       Take regular breaks.  

Busy lifestyles, long working hours and shorter winter days can make a lot of people feel tired.  Make regular stops, especially if you are travelling a long distance, so that you always have the ability to make quick reactions.
 
10.   If possible, fit winter tyres to your car.

It’s a common misconception that winter tyres are just for use on snow and ice. Winter tyres are made from a different rubber compound and this means that they don’t harden at cold temperatures as summer tyres do. This gives them extra grip in cold, wet or icy conditions, which means you are safer with winter tyres when the temperature drops below 7°C. The results speak for themselves – if you use winter tyres and drive on an icy road at 20mph you’ll stop up to 11m sooner than you would with standard tyres. That could be the difference between being involved in an accident or not.

Holly

guestblog

This is a Guest blog from Continental Tyres, consistently a top performer in tyre reviews about premium brands. Since 2007 they’ve topped over 80% of ALL independent tyre tests undertaken throughout Europe.

They’ve also won ‘Tire Manufacturer of the Year’ in Tire Technology International 2014 Awards. One in three new cars made in Europe is fitted with Continentals requiring their tyres to pass more than 100 stringent tests. Not just that but Continental also carry out more than 700 million test miles annually and test as many as 200 different rubber compounds daily.

Re: photo – Continental sponsors the Football Association of Ireland (FAI) and the Women’s National League.

Top ten tips re females travelling on their own

Georgian-Court-HotelI spend a lot of time out and about in my car. I often use the Laterooms service to get a good hotel deal and this has taken me to all sorts of off the beaten track hotels, some I’ve liked more than others.

But travelling alone as a female comes with certain risks and there are some precautions you can take to reduce these.

Most of these are fairly self evident things like ‘don’t run out of petrol at nights’, ‘always have your emergency breakdown contact details handy’, ‘keep a personal attack alarm handy’, ‘choose where to park your car wisely’, ‘don’t overdo the girly accessories onboard’ and always keep your mobile phone topped up of course.

But when it comes to staying at hotels on your own are there things you could do, to be safer and enjoy a more female friendly stay? Here are a few tips I’ve picked up based on experience…

1. If you can arrive at your destination during daylight hours it’s less intimidating.

2. If you plan to arrive late at night, ask in advance if you can park close to the reception area, rather than in a dark corner of a distant car park.

3. Choose your room wisely – if it’s a big hotel on many floors, ask for a room near the lift. Or an escort of course.

4. A breakfast menu for one hanging on your door is an instant sign that you’re on your own.

From a hotel point of view I’m always surprised that so few emphasise their safety features such as double locking doors (with an inside chain or similar) and a viewing eyeglass to see who’s there before opening up… And too many reception staff still proudly announce your room number at a busy reception desk when there’s really no need to.

The hotel services I consider to be female friendly, however, include:

5. Genuinely free wi-fi – not the ones that give you 30 mins free then expect you to pay for more…

6. A guaranteed range of quality toiletries (so I don’t have to bring all mine from home).

7. An evening menu/room service that includes healthy options eg fresh salads.

8. The choice of a wall-side restaurant table/seat where I can either look into the room or read without feeling watched…

9. Complimentary drinking water (in case I’ve run out).

10. A full length mirror.

I don’t normally stay in 5 star hotels on business (because I’m paying) but these are all fairly straight-forward and affordable areas that result in my future loyalty, positive feedback and word of mouth marketing.

And the safety matters should surely be minimum standards in any hotel that claims to welcome women who travel on their own.