Lisa May is a Service Controller for Town & Country Cars in Aldershot. Town & Country Cars is a car dealership based in Ash and has been a Suzuki franchise holder since 1979.
It’s a friendly family run business and one of the first Suzuki dealers in the UK so you can be sure they know all there is to know about these cars.
I have always loved cars from an early age and I am definitely mechanically-minded. I have been in the motor industry since 1988 and am a Licentiate (LIMI) within the Institute of the Motor Industry (IMI).
I enjoy being a hands on Service Controller.
What was it that encouraged you to join the motor industry?
My niece introduced me to the motor trade when I was 20. I couldn’t drive at the time (I do now of course) but despite this I was sufficiently interested in engines that I even helped to maintain my dad’s taxi.
What do you like most about your job?
I love dealing with people and cars – this is the perfect job combo for me.
Last year I thought I fancied a change and left for a senior marketing, advertising and training role in a small independent garage.
But I quickly missed the physical experience of dealing with the customers, face to face and over the phone, whilst I sort out their mechanical problems for them, getting my hands dirty on occasion.
Why do you think women choose Town & Country Cars for their garage services?
I put this down to our honesty, transparency and an entirely professional approach. Yes there’s a lot more to it than that of course but the key ingredient is trust and I think these elements are what create this relationship – customer loyalty comes from this too.
“We treat customers as we’d like to be treated ourselves.”
Can you recommend the motor industry as a career for women?
Yes, if you’re not afraid of getting your hands dirty and mucking in. You need to be a hard worker, flexible in your approach and a team player. We all work hard and support each other until all our jobs are done.
Then the reward comes by knowing you’ve done a really great job and by being appreciated alike by customers, your colleagues and the business!
Which car is your favourite among the ones on sale at Town and Country?
I travel from Basingstoke to Aldershot every day so I need a safe, reliable and zippy car to get me there.
I particularly like (and today my favourite would be) the Suzuki Swift for speed, economy, looks and value for money.
What more can I say? It’s very hard to beat that formula!
FOR MORE INFORMATION
To find out more about Town & Country Cars and their services for women, here’s their FOXY Lady Approved garage entry.
And here’s their FOXY Lady Approved car sales dealership entry in Aldershot.
To enjoy fabulous FOXY Lady Drivers Club’s Suzuki affinity new car discounts you’ll need to have been a Club member for three months before purchase so it makes sense to join the Club well in advance.